Refund and Return Policy
At Diamond Dev (“we,” “us,” or “our”), we aim to provide the highest quality IT services and customer satisfaction. This Refund and Return Policy outlines the terms and conditions regarding refunds and returns for the services we offer. By using our services, you agree to this policy.
If you have any concerns about your purchase or require assistance, please contact us at info.diamonddev@gmail.com
1. Services Covered
This Refund and Return Policy applies to all services provided by Diamond Dev, including but not limited to:
- Software development
- IT consultancy
- Web development
- Maintenance and support services
2. Eligibility for Refund
Refunds are offered under the following conditions:
a. Unsatisfactory Service
If you are not satisfied with the service provided, you may request a refund within 14 days of the delivery of the service. We will assess your concerns and, if deemed valid, offer a partial or full refund, depending on the nature and extent of the dissatisfaction.
b. Service Not Delivered
If we fail to deliver the agreed-upon service within the specified time frame or as per the agreed scope of work, you are entitled to request a full refund.
c. Technical Issues or Errors
If the delivered service contains critical errors or malfunctions that cannot be resolved within a reasonable time, you may request a refund or ask for the service to be re-performed without additional charges.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: Refunds are not applicable if you change your mind after the service has been fully or partially rendered.
- Delay Due to Client: If the delay in service delivery is due to the client’s failure to provide necessary information, materials, or cooperation, no refund will be provided.
- Third-Party Tools or Licenses: Any fees paid for third-party tools, software, or licenses acquired as part of the project are non-refundable.
- Completion of Service: Once the service has been completed and accepted by the client, no refund will be offered unless critical technical errors are found post-delivery.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at info.diamonddev@gmail.com within 14 days of service delivery with a detailed description of your issue.
- Review: Our team will review your request within 5-7 business days.
- Resolution: We will notify you of the approval or rejection of your refund request. If approved, the refund will be processed within 10 business days, and a credit will be applied to your original method of payment.
5. Revisions and Corrections
If you are not fully satisfied with the service provided, we are happy to offer revisions to address your concerns. Please note that minor revisions and adjustments are typically part of our service, and these do not qualify for a refund if the project was delivered according to the agreed scope.
6. Return Policy for Physical Products
In the case of any physical goods or equipment provided as part of our IT solutions, the following conditions apply:
- Goods must be returned within 7 days of receipt in their original condition and packaging.
- Refunds for physical products will be processed only after the item is inspected and confirmed to be in resellable condition.
- Shipping and handling fees are non-refundable.
7. Changes to this Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the date of the most recent revision.
8. Contact Information
If you have any questions about this Refund and Return Policy, please contact us:
Diamond Dev
Email: info.diamonddev@gmail.com
Phone: 0323013748900
This policy aims to ensure transparency and clarity regarding our refund and return process. We encourage our clients to communicate openly with us regarding any concerns, so we can address them effectively.