Shipping Policy
At Diamond Dev (“we,” “us,” or “our”), we provide IT services and solutions, including software development, IT consultancy, and hardware solutions. This Shipping Policy outlines the terms related to the shipping of any physical products or hardware that may be provided as part of our IT solutions.
Please review this policy carefully. By purchasing products from us, you agree to the terms of this Shipping Policy. If you have any questions, feel free to contact us at info.diamonddev@gmail.com
1. Scope of Shipping
This Shipping Policy applies only to physical goods and hardware products sold or provided by Diamond Dev within Pakistan. For digital products and services (such as software, web development, or IT consulting), no shipping is involved.
2. Shipping Locations
We currently ship only within Pakistan. We do not offer international shipping at this time.
Our services cover all major cities and regions within Pakistan, including but not limited to:
- Karachi
- Lahore
- Islamabad
- Rawalpindi
- Faisalabad
- Peshawar
- Quetta
- Multan
- And other regional areas
Please note that delivery times may vary depending on the location, particularly for remote or rural areas.
3. Shipping Charges
Shipping charges are based on the destination, size, weight, and value of the products. The shipping costs will be calculated at checkout and added to your total order price.
Standard Shipping Rates:
- Within Major Cities: Delivery charges will be calculated based on courier rates for major cities in Pakistan.
- Remote or Rural Areas: Shipping to remote locations may incur additional charges and longer delivery times. These will be communicated at the time of purchase.
Customers will be informed of the exact shipping cost before confirming their order.
4. Delivery Time
Estimated delivery times for physical products are as follows:
- Within Major Cities: 3-5 business days
- Remote or Rural Areas: 7-10 business days
Delivery times may vary depending on factors such as product availability, shipping location, and any external factors like weather, strikes, or natural calamities. We strive to deliver orders within the estimated time, but delays can sometimes occur beyond our control.
5. Order Processing
- Order Confirmation: Once your order is placed and confirmed, you will receive an order confirmation email, including the details of your purchase and estimated delivery times.
- Order Processing Time: Orders are processed within 1-2 business days. If any delay occurs, we will notify you of the status.
- Tracking Information: Once your order has been shipped, we will provide you with a tracking number and details so you can monitor the delivery status of your package.
6. Damage or Loss During Shipping
We take care to ensure that your products are securely packaged. However, if your product arrives damaged or is lost during shipping, please notify us immediately.
Damage Reporting:
- If your product arrives damaged, you must report the issue within 48 hours of receiving the product.
- Please send an email to [insert contact email] with your order details, photos of the damage, and any other relevant information.
Lost Items:
- If your package is lost during shipping, please contact us immediately so we can investigate and work with the courier service to resolve the issue.
- In case of lost packages, we will either send a replacement or issue a refund, depending on the situation.
7. Undeliverable or Returned Shipments
If your package is returned to us due to an incorrect address or the inability to deliver, the following terms apply:
- Incorrect Shipping Address: If the address provided is incorrect or incomplete, and the shipment is returned, we may charge additional shipping fees to resend the package.
- Failure to Collect: If the courier is unable to deliver the package because the recipient is not available or unable to collect, and the package is returned to us, we may charge additional shipping fees to resend the product.
Please make sure to provide accurate shipping details when placing your order to avoid such issues.
8. Shipping Partners
We partner with trusted courier and logistics services to ensure timely and safe delivery of your products. The specific courier used for your shipment will be based on the destination and type of product.
9. Changes to the Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be updated on this page with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed of any updates.
10. Contact Information
For any questions or concerns related to shipping, please contact us:
Diamond Dev
Email: info.diamonddev@gmail.com
Phone: +923013748900
This Shipping Policy is designed to ensure clarity and transparency regarding the shipping of any physical products provided by Diamond Dev. We are committed to ensuring your products are delivered on time and in good condition.